Terms of Service

These Terms of Service ("Agreement" or "Terms") govern access to and use of the software-as-a-service platform, point-of-sale systems, online booking widgets, client management tools, mobile applications, and APIs provided by PlinQ OS Inc. (PlinQ, "Company," "we," "us," or "our").

By registering an account, subscribing to a plan, purchasing connected POS hardware, or utilizing the Platform, the business entity identified during signup ("Merchant," "Subscriber," "You," or "Customer") agrees to be bound unconditionally by this Agreement.

If you are entering into this Agreement on behalf of a company, salon franchise, or legal entity, you represent and warrant that you possess the requisite authority to bind that entity to these Terms.

To operate PlinQ OS, you must establish an administrative account and configure authorized staff profiles (stylists, aestheticians, front-desk receptionists, store managers, and accounting personnel).

• Account Accuracy: You agree to provide true, accurate, and current business details, including legal entity names, physical salon branch addresses, and direct contact details.
• Staff Access & Credentials: Each staff member must access the Platform through individual login credentials or PIN codes. You are solely responsible for all activities conducted under your accounts and for promptly deactivating former employees.
• Role-Based Permission Responsibility: PlinQ OS supplies granular privilege toggles (e.g. concealing client phone numbers from junior staff, restricting discount overrides, or shielding commission percentages). The Subscriber remains solely responsible for configuring appropriate access levels.

Subject to your active subscription and compliance with these Terms, PlinQ grants you a non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal salon, spa, or clinic operations.

PlinQ makes zero claim of ownership over your guest database. We will never sell, rent, license, or market to your clients, nor will we divert your guests to competing salons or third-party marketplaces.

PlinQ OS offers month-to-month and annual subscription packages based on your selected tier, location count, and active staff seats:

• Recurring Billing: Subscription fees are billed in advance on a recurring monthly or annual basis via credit card or automated bank debit.
• Location & Seat Adjustments: Adding physical branch locations or expanding staff seats will be prorated for the remainder of the current billing cycle.
• Taxes: All fees are exclusive of federal, state, local, or value-added taxes (VAT), which shall be added to invoices where legally applicable.
• Price Adjustments: We reserve the right to modify subscription pricing upon at least sixty (60) days advance written notice prior to your subsequent renewal cycle.

When utilizing PlinQ POS and integrated card readers:

Any clinical intake templates, contraindication warnings, or formula suggestion calculators provided through PlinQ OS are reference tools only and do not substitute for professional human judgment.

We recognize that front desk downtime on a busy Saturday costs you real revenue. PlinQ targets a monthly service availability of 99.9% ("Target Uptime"), excluding scheduled maintenance windows announced in advance.

In the event that our core booking and checkout systems experience validated unscheduled downtime exceeding our SLA, eligible subscribers may request service credits against future subscription renewals in accordance with our Enterprise SLA guidelines.

You agree to use our automated SMS and email communication features strictly in compliance with applicable telemarketing and messaging laws, including the TCPA (Telephone Consumer Protection Act), CAN-SPAM Act, and carrier 10DLC messaging frameworks.

You shall not use the Platform to send unsolicited spam, transmit malicious code, or conduct unlawful or fraudulent business practices.

Cancel Anytime: You may cancel your month-to-month subscription at any time directly through your account settings or by contacting your account manager.

No Data Traps: Upon cancellation, your account will transition into a thirty (30) day read-only transition period. During these 30 days, you retain full access to download complete archives of your client records, formula notes, and sales histories at no additional charge.

After 30 days, your data will be permanently wiped from production environments in accordance with our secure deletion protocol.

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, goodwill, or business interruption.

Except for indemnification obligations or gross negligence, each party’s aggregate liability arising out of or related to this Agreement shall not exceed the total fees paid by you to PlinQ OS during the twelve (12) month period preceding the incident.

By PlinQ OS: We will defend, indemnify, and hold you harmless from any third-party claim asserting that your authorized use of the Platform infringes any valid patent, copyright, or trademark.

By Merchant: You agree to defend and indemnify PlinQ OS against any third-party claims arising from: (a) your salon services, treatments, or retail merchandise; (b) unauthorized messaging violating TCPA rules; or (c) disputes between you and your staff regarding tips, wages, or commission rates.

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to this contract shall first be submitted to good-faith executive mediation. If unresolved within forty-five (45) days, disputes shall be settled through binding commercial arbitration administered by the American Arbitration Association (AAA).

Official legal notices, notices of breach, or requests regarding master service agreements should be transmitted in writing to: